Returns & Refund Policy

 

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please note, custom orders are non-refundable as they are made specifically for you.

 

Please make all Returns to address below *only after you have been given return instructions through email. Thank You!

info@cottagegiftsco.com

Exchanges

Our customers are very important to us and we want you to be completely satisfied.

 

Please also note that, although every effort is made to photograph our items accurately and describe our products in detail, we cannot guarantee every computer monitor will accurately depict the actual colour of the merchandise.

 

If you are interested in exchanging your items please contact us and we are happy to help you with the process.

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Please return unused merchandise within 14 days with a recommended tracking #.

You will be given a full refund in the amount you paid for your merchandise minus shipping costs which we unfortunately cannot refund.

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